WHEN SHOULD I EXPECT TO RECEIVE MY ITEM?

Our current lead time is 8-10 weeks for wall art & 5 weeks for ottoman trays, and serving trays. Small items such as cutting boards typically take 3-4 weeks. Large furniture pieces such as tables typically take around 2 months if we are accepting custom orders.

Send an email to kelly@diybuildhacker.com if you are interested in pricing and a time frame, or if you have any other questions.

WHY DOES MY ORDER TAKE SO LONG?

Every piece is hand-crafted to order by Kelly, which just means we do not keep a stock of any items that are finished. We only build pieces once the specific sizes and colors have been chosen by the customer. Occasionally we will have "Ready to Ship" items that are available because we either needed pictures of a certain finish, mixed up a finish/size on an order we were currently making, or had an extra piece made. These items will ship quickly after purchase.

DO YOU ACCEPT RETURNS OR EXCHANGES?

We do accept returns and exchanges, however, the customer is responsible for the shipping. We will do our best before the order being completed to make sure any questions are answered and that you know what to expect when your order arrives. Returns and exchanges are accepted up to 7 days after an item has been delivered. Used items will not receive refunds. If the item is not returned in its original condition, the buyer is responsible for any loss in value. There will be a 10% restocking fee on returns.

Custom Orders with Engravings, Custom Colors, and Custom Sizing are Final Sales.